Refund and Returns Policy

Last updated: 9/9/2025

Overview

Our refund and returns policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return:

Your item must be unused and in the same condition you received it.
It must also be in the original packaging.
You must provide a receipt or proof of purchase.

Non-Returnable Items

Gift cards
Downloadable software products
Sale or discounted items

Partial Refunds

Only partial refunds may be granted in these situations:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Refunds

Once we receive and inspect your returned item, we will notify you by email. We will also confirm whether your refund request is approved or rejected.

If approved, your refund will be processed and applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received your refund after the processing period:

Check your bank account again.
Contact your credit card company — it may take time before the refund is officially posted.
Contact your bank — processing delays are possible.

If you’ve completed these steps and still have not received your refund, please contact us here

Sale Items

Only regular-priced items may be refunded. Sale or clearance items are non-refundable.

Exchanges

We replace items only if they are defective or damaged.

To request an exchange for the same item, please contact us here

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. A gift certificate will be mailed once the returned item is received.
If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, we will issue the refund directly to the gift giver.

Shipping Returns

To return your product, please mail it to:

Kauai Patches
c/o Astrid D
P.O. Box 405
Kilauea, HI 96754
USA

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on your location, the time it takes for an exchanged product to reach you may vary.

If you are returning an item of high value, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive returned items.

First Step – Contact Us

Before returning any item, please contact us here

We’ll provide guidance on next steps to make sure your return or exchange is processed smoothly.